Refund policy

Brooks Candle Co. Return Policy

At Brooks Candle Co., we want you to be completely satisfied with your purchase. If for any reason you're not happy with your soy wax candles or melts, we’re here to help. Please review our return policy below:

Eligibility for Returns:

• Returns are accepted within 30 days of the original purchase date.
• To be eligible for a return, items must be unused, in original packaging, and in the same condition as when you received them.
• For hygiene and safety reasons, opened or used candles and melts are not eligible for return, unless they are defective or damaged.

Defective or Damaged Products:

• If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will gladly replace or refund the item(s).
• Please provide clear photos of any damage to help us address the issue swiftly.

How to Return:

• To initiate a return, please email our customer support team at brookscandlecom@outlook.com with your order number and details of the item(s) you wish to return.
• Once your return is approved, you’ll receive instructions on how to ship your items back to us.
• Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

4. Refunds:

• Once we receive your returned item, we will process your refund to the original payment method.
• Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.

5. Final Sale Items:

• All sale, clearance, and promotional items are considered final sale and cannot be returned or refunded.

Thank you for choosing Brooks Candle Co. We appreciate your support and are always here to assist you with any questions or concerns regarding our products.