Shipping policy
Brooks Candle Co. Shipping Policy
At Brooks Candle Co., we strive to get your soy wax candles and melts to you as quickly and safely as possible. Please read our shipping policy below for details about processing, delivery times, and more.
1. Processing Time:
- All orders are processed within 1-3 business days of being placed.
- Orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods & Delivery Times:
- We offer standard shipping options, which typically take 5-7 business days for delivery, depending on your location.
- Please note that shipping times may vary due to external factors, such as weather conditions or carrier delays.
3. Shipping Rates:
- Shipping costs are calculated at checkout based on your location and the weight of your order.
- We offer free standard shipping on orders over $100 within the contiguous U.S.
4. International Shipping:
- We currently offer shipping to select international locations. Please note that international shipping times and rates may vary.
- International customers are responsible for any customs fees, taxes, or import duties that may apply to their order.
5. Order Tracking:
- Once your order has shipped, you will receive a tracking number via email, so you can track your package's journey to you.
- Please allow up to 24 hours for the tracking information to update after receiving the email notification.
6. Address Accuracy:
- Please ensure that your shipping address is accurate before completing your order. Brooks Candle Co. is not responsible for packages lost or delayed due to incorrect addresses provided at checkout.
- If you notice an error with your shipping address, please contact us immediately at [brookscandlecom@outlook.com], and we will do our best to make adjustments before the order is shipped.
7. Shipping Issues:
- If you experience any issues with your shipment, such as a delayed package, damaged goods, or an incorrect order, please reach out to our customer support team at [brookscandlecom@outlook.com], and we’ll work to resolve the issue as quickly as possible.
Thank you for shopping with Brooks Candle Co. – we appreciate your business and are committed to providing you with an excellent shopping experience.